Last updated: 12 August 2026
These terms apply to purchases made through the Bao’s Bakery website.
1. About Bao’s
Bao’s Bakery is an independent bakery based in Norwich, Norfolk, providing freshly made baked goods and pastry boxes for local delivery.
Bao’s Bakery is operated as a partnership.
2. Orders
By placing an order through our website, you confirm that the information you provide is accurate and that you are authorised to use the payment method provided.
An order is only accepted once payment has been successfully received and you have received an order confirmation.
We reserve the right to contact you if there is a problem with your order or, in exceptional circumstances, if we are unable to fulfil it.
If we are unable to fulfil an order after payment has been received, we will contact you and provide an appropriate refund.
3. Products
Our products are freshly prepared and may vary slightly in appearance, size and decoration.
The contents of pastry boxes will be clearly described on the relevant product listing.
We reserve the right to make reasonable substitutions where an individual product becomes unavailable, provided the replacement is of comparable value. Where a substitution would materially change the order, we will contact you where reasonably possible.
4. Allergens
Allergen information is provided on the relevant product listing and through our Allergen Information page.
Our products are made in our domestic kitchen, where allergens are handled.
Customers with food allergies or intolerances should contact us before ordering if they have any questions about the suitability of our products.
5. Prices and payment
All prices displayed on our website are in pounds sterling (£).
Payment must be made at the time of ordering through the payment methods available at checkout.
We reserve the right to correct obvious pricing or product errors on our website. If an error affects an order you have placed, we will contact you before proceeding where appropriate.
6. Delivery
We currently offer local delivery within our specified delivery area.
The available delivery date and any delivery charges will be clearly shown when ordering.
Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the order where necessary.
We will make reasonable efforts to deliver within the stated delivery period. However, occasional delays may occur due to circumstances outside our reasonable control.
If we are unable to deliver because an incorrect address has been provided or nobody is available to receive the order, we may contact you to arrange an alternative delivery where possible. Additional delivery charges may apply.
7. Cancellations, refunds and problems with orders
Please see our Refunds & Cancellations page for information about cancelling an order and what to do if there is a problem with your order.
Nothing in these terms affects your statutory rights.
8. Website information
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, photographs are for illustrative purposes and products may differ slightly from photographs.
We may occasionally update product descriptions, availability, prices or other website information without notice.
9. Events outside our control
We will not be responsible for delays or failure to fulfil an order where this is caused by circumstances outside our reasonable control, such as severe weather, road closures, power failures, equipment failure or other events that could not reasonably have been prevented.
Where such circumstances affect your order, we will contact you and discuss the available options.
10. Contact
If you have any questions about these terms or an order, please contact Bao’s Bakery:
Email: hello@baosbakery.co.uk