Last updated: 12 August 2026
At Bao’s, our pastry boxes are freshly prepared to order for a specific delivery date. Because our products are perishable, there are some circumstances where orders cannot be cancelled or returned.
Cancelling an order
If you need to cancel your order, please contact us as soon as possible using hello@baosbakery.co.uk.
Where an order has not yet been prepared, we will normally be able to cancel the order and provide a full refund.
Once an order has been prepared for delivery, cancellation may no longer be possible because the products are freshly made and perishable.
Nothing in this policy affects your statutory rights.
If there is a problem with your order
We want you to be happy with your Bao’s order. If your pastry box:
- arrives damaged;
- contains the wrong products;
- is missing an item; or
- is not of satisfactory quality,
please contact us as soon as reasonably possible after delivery at hello@baosbakery.co.uk.
Where appropriate, please provide photographs of the issue so that we can investigate it.
Depending on the circumstances, we may offer a replacement, partial refund or full refund, in accordance with your statutory rights.
Perishable products
Our pastry boxes contain freshly prepared, perishable food. For this reason, they cannot normally be returned by post or resold.
The usual cancellation rights that apply to many online purchases do not apply in the same way to goods that are liable to deteriorate or expire quickly.
However, this does not affect your statutory rights if a product is faulty, damaged, incorrect or otherwise does not meet the required legal standards.
Allergies and intolerances
If you have a food allergy or intolerance, please contact us before ordering so that we can discuss the ingredients and allergen information.
Please also see our Allergen Information page before placing your order.
We cannot accept responsibility for an allergic reaction where the relevant allergen information has been provided and the product has been consumed despite that information.
Refunds
Where we agree that a refund is due, we will normally refund the amount paid using the original payment method.
Refund processing times may depend on your bank or payment provider.
Contact us
If you have any questions about cancelling an order or requesting a refund, please contact:
Bao’s Bakery
Email: hello@baosbakery.co.uk